CRM Dynamics Lead Developer

About the role

Job Description

We are seeking a highly skilled and detail-oriented CRM (Customer Relationship Management) Dynamics Lead Developer to join our team. The successful candidate will act as the primary technical decision maker for their team's domain, owning technical design and architecture, planning and delivering PI work, and leading day to day execution. The CRM Dynamics Lead Developer will play a crucial role in leading both technical direction and delivery for their team.

Job Responsibilities

Own technical design and architecture

Analyze user stories and requirements; design solutions for their system/subsystem and cross team dependencies.

Present designs to the Architecture Review Board (ARB) and align to enterprise patterns/standards.

Be the primary technical decision maker for the team’s domain, aligning with architecture standards.

Ensure designs are sound, scalable, and maintainable before the team builds them.

Uphold code quality through patterns, reviews, and mentoring, in partnership with the Scrum Master for process

Technical leadership and quality

Be the primary technical decision maker for the team’s domain, aligning with architecture standards.

Ensure designs are sound, scalable, and maintainable before the team builds them.

Uphold code quality through patterns, reviews, and mentoring, in partnership with the Scrum Master for process

Plan and deliver PI work

Manage team delivery for the current PI and look ahead to the next PI.

Provide L1 estimates and help plan features/epics into sprints; create/shape stories (incl. DevOps/Infra work).

Give status in Scrum of Scrums and commit to PI deliverables during PI Planning.

Present designs to the ARB/architecture forums.

Lead day-to-day execution

Remove blockers in daily stand ups and ensure work is flowing and prioritized correctly.

Decide what’s demo ready, support sprint reviews/demos, and ensure retro action items are followed through.

Treat production issues as top priority and coordinate with other teams/vendors as needed.

Guard quality, standards, and technical debt

Own coding standards, code reviews, PR/pipeline hygiene, tests, and performance/non functional quality.

Ensure static analysis/security scans are addressed and manage technical debt items with Product/Scrum Master.

Coordinate across roles and teams

Partner with Product (stories, acceptance criteria, priorities) and Scrum Master (process, ceremonies, dependencies).

Represent the team in Scrum of Scrums, CAB, Tech Lead Chapter, and other cross team forums.

Develop the team

Mentor engineers, coach on quality practices, and support onboarding with documentation and walkthroughs.

Cross-team communication and coordination

Work closely with Product, Scrum Master, and other Tech Leads to manage dependencies and unblock work.

Keep stakeholders informed on delivery health, risks, and trade offs.

Job Requirements

Bachelor's degree or higher in a related field.

Minimum of 5 years' working experience and strong understanding and exposure to a CRM system, preferably Microsoft Dynamics 365

Minimum of 3 years' working experience and strong understanding and exposure to leading a team on technical direction and delivery

Excellent communication skills is a must.

Working experience in agile development and Microsoft DevOps (or other tools such as JIRA).

Microsoft Certifications in related areas is a plus.

Master's degree in technology-related areas is a plus.

Benefits

Competitive base salary

Additional compensation through flextime and bonus

Business expense reimbursement

401K and Profit Sharing

Medical, dental, and vision insurance

Group life insurance

Ongoing education

Fitness program

Emerging tech

Northbrook office, West Loop office, or Work from home

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Remote Home Office - US

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