Senior NICE CXone Solutions Architect (U.S or LATAM Only) (100% Remote)

About the role

About Condado

Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “super integrator,” combining the advisory insight of a technology agent with deep technical implementation capabilities. With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy.

About the Role

We are hiring a senior NICE CXone expert who is both a solutions architect and a hands-on builder. You will be the dedicated NICE resource for a key client account, working full-time as their go-to expert across the full CXone platform, including Enlighten AI and the NICE–Salesforce integration. You will lead strategy conversations with senior client stakeholders and then build what you design. This is a long-term role: after the initial engagement, you will support our high-end clients and larger NICE engagements.

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Remote job | North America - USA | North America - USA - Kansas City, MO | North America - USA - Salt Lake City | LATAM - Argentina | LATAM - Bolivia | LATAM - Brazil | LATAM - Chile | LATAM - Colombia | LATAM - Costa Rica | LATAM - Dominican Republic | LATAM - Ecuador | LATAM - El Salvador | LATAM - Guatemala | LATAM - Honduras | LATAM - Mexico | LATAM - Nicaragua | LATAM - Panama | LATAM - Paraguay | LATAM - Peru | LATAM - Uruguay | LATAM - Venezuela

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