Senior SEM/FIB/Analytics Product Specialist

About the role

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Product Specialist is the regional technical and product expert for Thermo Fisher Scientific’s SEM, FIB, EDS, and EBSD portfolio and associated scientific workflows.

The position serves as a cross-functional technical integrator connecting customers, Sales, Service, NanoPort/demonstration laboratories, Product Management, Business Units, R&D, and manufacturing/factory organizations.

Product Specialists operate throughout the customer and product lifecycle, from initial technical discovery and opportunity development through configuration, demonstration, procurement, installation, post-sale support, installed-base development, and product feedback. Because many customer and business challenges cross organizational boundaries, the Product Specialist must move fluidly between teams, recognize what is needed, engage the appropriate resources, and personally step into technical gaps when required.

Depending on the situation, the Product Specialist may act as a scientific consultant, technical salesperson, applications expert, demonstration strategist, configuration advisor, competitive resource, customer advocate, Service escalation partner, factory liaison, trainer, or product-feedback conduit.

The position requires deep scientific expertise combined with commercial awareness, adaptability, judgment, technical problem solving, and strong customer-facing communication skills.

Key Responsibilities

Sales and Opportunity Support

Partner with Account Managers and channel partners as the technical expert for customer opportunities.

Conduct technical discovery to understand customer applications, samples, workflows, performance requirements, competitive environment, and business objectives.

Translate customer needs into optimized instrument configurations and workflow solutions.

Develop and deliver customer-specific technical presentations and communicate scientific value and competitive differentiation.

Address technical objections, competitive challenges, and complex configuration questions.

Provide technical support throughout opportunity development, quotation, demonstration, procurement, and purchase.

Demonstrations and NanoPort

Partner with NanoPort and demonstration laboratory teams to define demonstration strategy and success criteria.

Review sample-work and demonstration requests for feasibility, scope, instrument selection, and customer relevance.

Participate in demonstrations and hands-on application work when specialist expertise is required.

Review demonstration reports for technical accuracy, data quality, consistency, and alignment with customer expectations.

Support development of new demonstration methods, applications, workflows, and proof-of-concept work.

Configurations, NSRs, and Procurement

Advise Sales on configurations, accessories, software, third-party integrations, and non-standard requirements.

Determine when Non-Standard Requests or special factory/engineering review are required.

Work with Product Management, R&D, NSR, and factory organizations to evaluate feasibility, technical risk, timing, and customer value.

Prepare or review technical responses for RFPs, RFQs, tenders, specifications, compliance matrices, and other procurement requirements.

Obtain validated technical information from factory and Business Unit resources when necessary.

Customer, Post-Sales, and Service Support

Develop trusted technical relationships with customers and key opinion leaders.

Provide technical consultation before and after system purchase.

Support workshops, advanced training, workflow development, and customer collaborations.

Partner with Service on technically complex customer issues involving applications, performance, configuration, accessories, software, or workflow interactions.

Help connect Sales, Service, factory, Product Management, and customers when issues span organizational boundaries.

Maintain awareness of the installed base and identify meaningful upgrade, replacement, and additional-technology opportunities.

Product, Business Unit, and Factory Support

Represent regional customer and market needs to Product Management, Product Marketing, R&D, Service, and factory organizations.

Provide product and software feedback based on field experience, customer requirements, and competitive developments.

Support new-product introductions, beta evaluations, validation activities, early-access programs, and special configurations as appropriate.

Evaluate new technologies, accessories, software, workflows, and third-party integrations.

Translate field observations into actionable product-development and business feedback.

Market and Business Development

Maintain strong knowledge of relevant scientific trends and competitive technologies.

Support competitive positioning, campaigns, conferences, roadshows, workshops, and pipeline-development activities.

Identify emerging applications and markets.

Develop or contribute to application notes, presentations, white papers, customer success stories, competitive materials, and other technical content.

Present to internal and external scientific audiences.

Internal Technical Leadership

Train and coach Account Managers, channel partners, NanoPort personnel, Service teams, and other internal stakeholders.

Share application knowledge, competitive intelligence, field experience, and best practices across regional and global teams.

Serve as a technical escalation resource and engage additional subject-matter experts when required.

Exercise judgment regarding where specialist involvement will add the greatest customer and business value.

Adapt to changing priorities and step into gaps between organizations when necessary to advance an opportunity or resolve a customer issue.

Qualifications

Bachelor’s degree or higher in Materials Science, Physics, Chemistry, Engineering, or a related scientific discipline; advanced degree preferred.

Significant hands-on experience with SEM. FIB, EDS, and EBSD and associated applications and workflows.

Five or more years of relevant technical experience preferred for Senior Product Specialist positions.

Strong ability to translate scientific requirements into technical solutions and instrument configurations.

Demonstrated technical problem-solving and analytical skills.

Excellent presentation, communication, and customer-engagement capabilities.

Ability to establish credibility with scientists, engineers, customers, commercial teams, and internal technical organizations.

Demonstrated ability to work effectively across Sales, Service, Applications, Product Management, R&D, and manufacturing organizations.

Experience with complex scientific capital equipment, technical sales, applications, product support, RFPs/tenders, or customer-facing technical roles preferred.

Knowledge of competitive technologies and market trends.

Ability to independently prioritize multiple opportunities, technical requests, demonstrations, and customer issues.

Willingness to travel up to approximately 50% domestically and internationally.

Core Capabilities

Successful Product Specialists combine scientific expertise, technical sales acumen, cross-functional integration, situational adaptability, systems thinking, technical problem solving, customer focus, commercial judgment, communication, and ownership .

The defining capability is the ability to operate effectively at the boundaries between organizations: understanding the technical and customer context, determining what is needed, bringing the appropriate teams together, and adapting the specialist’s own role to help move the customer or business forward.

Posting text as published by Thermo Fisher Scientific.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

senior From the job title

Employment type

full time

Location as listed

Hillsboro, Oregon, USA, United States of America

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

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Security clearance

Not established

Citizenship

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