Fraud & Compliance Analyst I

About the role

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

As part of the Sinch Voice Fraud Operations team, you will be responsible for the detection, monitoring, and mitigation of possible fraudulent activity on the Sinch Voice network. Fraud Analysts must react and respond to internal alarms as well as external reports of possible fraudulent activity, notify relevant parties, take blocking action and document case details.

Your Impact & Responsibilities

Assist in mitigating fraud on the Sinch Voice network using multiple fraud detection systems and tools

Investigate, analyze, and research a variety of fraud scenarios such as hacking, robocalling, ani spoofing, abuse of network, traffic pumping, scam reports and others

Create and manage fraud case activity, including detailed documentation and customer correspondence

Resolve trouble tickets and cases with accuracy and in a timely manner

Identify and communicate trending and patterns to management

Collaborate with external industry fraud groups within guidelines

Uphold fraud policies as defined for all Sinch Voice products

Act as liaison between Messaging Compliance team and customer for reports of non-compliant activity through resolution

Support 24 x 7 monitoring and on call rotation

REQUIREMENTS

3 years + telecommunications experience in fraud or operations

Associate’s degree

Exhibits a high level of initiative and resourcefulness

Excellent organizational skills with frequent multi-tasking abilities

Excellent written and verbal communication skills

Proven documentation skills with consistent accuracy of details

Superior customer service skills

Self-starter with a high energy level

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

Benefits

STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $26.92 - $33.65/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until November 16, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Posting text as published by Sinch.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

Not established

Location as listed

United States

Pay and work authorization

Stated pay

$27–34/hr AI reading of the posting

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established