Analyst, Claims (Last Mile)

About the role

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

This role is based in Florida.

As an Analyst, Claims at RXO, you’ll manage incidents and claims on behalf of all business entities, working customers, operations, carriers, and insurance companies. You will complete investigations and resolve the claims. You will assess and identify potential risks that may impact the reputation, safety, security and financial performance of RXO.

What your day-to-day will look like:

Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests

Understand and interpret contractual terms & conditions

Act in the capacity of advisor to operations management, carriers and customers regarding disposition of incidents and claims

Compose professional claims correspondence and, as necessary, liaison with legal prepare to legal notices

Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures

Investigate review and document significant events and escalate to appropriate leadership, insurance companies and compliance; ensure potential financial impact to RXO is identified and documented

Hold loss prevention meetings to provide operations guidance on future risk avoidance measures, and provide damage prevention recommendations to operations and customers

At a minimum, you’ll need:

Bachelor’s degree or equivalent related work or military experience

1 year of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk

Exceptional customer service skills

Ability to communicate with executive management regarding the decision-making process of incidents and claims

Excellent written, verbal, and telephone communication skills

Proficient in Microsoft programs, specifically word and excel

It’d be great if you also have:

Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system

Knowledge of risk reduction and claims process

Knowledge of multimodal modes of transportation

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

Posting text as published by RXO Corporate Solutions.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

Not established

Employment type

full time

Location as listed

Remote, Florida, United States of America

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established