Application Support Analyst

About the role

Application Support Analyst

Empowering Clients with System Support

re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:

Focus on personal and career development.

Competitive salary, benefits, and other forms of compensation.

Fresh approaches to using familiar skill sets and areas of expertise.

Caring, capable leaders.

Thriving culture powered by hybrid and remote team members.

Our vision: Provide powerful solutions that help our non-profit clients improve the world.

Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life…

Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency.

Drive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions.

Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions.

Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives.

Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.

This role: You will be successful in this role if you…

Earned a bachelor’s degree in business, information systems, or related field.

Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience.

Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems.

Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.

Strong familiarity with data modification commands, can understand and write intermediate SQL and queries.

Eligible candidates reside in one of these states: CA, DC, FL, GA, IL, IN, LA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WA.

Compensation

$60,000 - $80,000 USD Annually

This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.

Benefits

20 days of PTO + 11 paid holidays

Medical, Dental, Vision, Life/AD&D, and Disability Insurance

Pet Insurance Discount

401(K) Retirement Plan with company contribution

Collaborative, high-energy work environment

Hybrid/Remote first workplace

Your interest is safe with us!

We will not share your name or information with anyone without your consent.

Applicant Privacy Policy

Click here to apply or forward link to a friend.

Posting text as published by Billhighway.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

Not established

Employment type

full time

Location as listed

Remote, US

Pay and work authorization

Stated pay

$60k–80k/yr Employer field

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established