Technical Services and Support Engineer II

About the role

The Technical Services and Support Engineer II will provide pre and post-sale technical service / product support to equipment owners, service contractors, customers and outside sales –for the HTPG Russell, Witt, Kramer, and Cold Zone name brand product lines. Supports inside sales, engineering, and manufacturing in all manner of technical product questions and issues.

This position will serve our HTPG Division , from a home-based office located in the United States .

Assist field organization with rapid and accurate responses to all technical product inquiries

Work with Engineering and Quality teams to resolve field problems

Develop and maintain technical literature, IOM’s, tech bulletins, etc.

Site visits to support product issues or customer requests for HTPG support personnel

Support customer visits to the factory, meet with customers and make presentations

Assist sales and marketing with development of non-distributed product pricing

Develop and support improvements to the aftermarket parts business

Support and participate in safety committee initiatives and other E, H, & S activities

Support and participate in archive team activities in support of all Scottsboro departments.

Responsible for complying with good business practice ethics and completing government required survey forms

Communicate effectively with customers, internal and external via telephone, fax and e-mail

Other duties as assigned.

Bachelors Degree in Engineering or related field.

3+ years’ experience in the refrigeration industry.

Alternatively, AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 5+ years of experience

Advanced knowledge of refrigeration systems and principles is required.

Knowledge of engineering drawing and bill of material structuring is a plus.

Familiarity with customer service functions is a plus.

Superior communication skills – both verbal and written.

Knowledge of basic and some advanced computer skills required.

Requires strong sense of urgency and customer focus.

HOW TO STAND OUT:

BA / BS degree in Engineering

Six or more years’ experience in the refrigeration industry.

EPA Section 608 Universal Certification

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting

Business Understanding

Collaborating

Communicating Effectively

Continuously Improving

Customer-Orientation

Developing Self

Focusing on Results

Influencing

Managing Relationships

Managing Work

Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

The pay scale for this position $75,600 - $130,680. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

#LI-Remote

#LI-LS1

Posting text as published by Rheem Manufacturing Company.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

Not established

Location as listed

United States

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established