Salesforce Production Support Engineer

About the role

**"Please note, this role is not able to offer visa transfer or sponsorship now or in the future."**

**About the role**

As a **Salesforce Production Support Engineer** , you will make an impact by ensuring the stability, reliability, and continuous availability of the Salesforce Service Cloud platform. You will be a valued member of the Salesforce support team and work collaboratively with development teams, business stakeholders, end users, and cross-functional technology partners to deliver seamless business and customer experiences.

**In this role, you will:**

+ Manage and resolve **L2/L3** production incidents impacting Salesforce Service Cloud while meeting established service level agreements (SLAs).

+ Troubleshoot complex issues across Apex, Flows, Lightning Web Components (LWC), Aura components, and system integrations.

+ Monitor platform performance, integration processes, and batch jobs to proactively identify and mitigate risks.

+ Perform root cause analysis and implement corrective actions to improve platform stability and reduce recurring incidents.

+ Support Service Cloud administration, configuration, deployments, and change management activities.

**Work model: Remote**

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

**What you need to have to be considered**

+ 5+ years of hands-on Salesforce experience, including production support within Salesforce Service Cloud environments.

+ Strong experience diagnosing and resolving L2/L3 production issues across Apex, Flows, Lightning Web Components (LWC), and integrations.

+ Experience supporting Salesforce integrations using REST/SOAP APIs, middleware solutions, and external systems.

+ Salesforce Administrator Certification and Salesforce Platform Developer I Certification.

+ Experience with Service Cloud administration, user management, reporting, deployments, and release management processes.

**These will help you stand out**

+ Advanced knowledge of Salesforce Service Cloud production operations and platform optimization.

+ Experience working within large-scale enterprise Salesforce environments with complex integrations.

+ Strong root cause analysis and problem-solving capabilities.

+ Knowledge of proactive monitoring, performance tuning, and continuous service improvement practices.

+ Excellent communication and stakeholder management skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

**Salary and Other Compensation**

The annual salary for this position is between **$64,000 - $95,000** depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid Holidays plus Paid Time Off

+ 401(k) Plan and Contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Posting text as published by Cognizant Technology.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

Not established

Location as listed

Hartford, CT

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established