Genesys Cloud CX Engineer

About the role

In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:

⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements

⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation.

⦁ Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements

⦁ Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance

⦁ Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure

⦁ Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance

⦁ Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository

Your contribution to the team:

⦁ An agile mindset with effective communication and problem-solving skills.

⦁ The ability to work on majority of the areas as part of SDLC lifecycle

⦁ Passion for innovating solutions that drive progress and meet future challenges.

⦁ A proactive approach to monitoring and resolving production issues before they escalate.

⦁ Commitment to continuous learning, knowledge sharing, and fostering team development

Posting text as published by 25633.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

Not established

Location as listed

Anywhere in the US and/or Remote

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

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Security clearance

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Citizenship

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