Technical Support Specialist / Systems Engineer

About the role

​ Job Location: Remote

Type: Full Time; Mon-Fri (EST)

Start Date: Contingent

Salary Range: $65,000-$75,000 annually

Clearance Required: None

The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment.

​ Primary Roles and Responsibilities:

Respond to service requests submitted to our managed services department

Resolve various server, desktop and network level issues

Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages

Plan, execute and deploy workstation, server and cloud solutions

Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support

Job Requirements and Qualifications:

Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills

Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials.

Configure and troubleshoot Windows 8, Windows 10 and Mac OS X.

Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS

E xperience administering Microsoft Office 365

Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense

Ability to manage outside vendors to resolve client service requests

Ability to troubleshoot computer and peripheral hardware issues

Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines

Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions

Experience working within a managed service provider environment

Experience working with ConnectWise Automate and ConnectWise Manage a plus

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

Medical, Dental and Vision coverage for employee and family

401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1 st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!

Group Term Life and Accidental Death and Dismemberment coverage (company provided)

Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)

Health Reimbursement Account (HRA) w/ medical coverage

7 Paid Holidays + 1 Floating Holiday

Paid Time Off (PTO)

Bonus plans

Tuition Reimbursement Program

Employee Assistance Program

Employee Referral Program

Dynamic Recognition and Rewards

Work with Industry-Leading Talent

Promotion and Advancement Tracks

Founded in 1993, MainSpring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.

Posting text as published by Gomainspring.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

full time

Location as listed

Frederick, MD, United States

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established