Associate Service Operations Security Technician

About the role

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Gains familiarity with Field Service Technician practices and procedures.

With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware

Performs hardware repairs on a component level.

Cleans and adjusts electro-mechanical components, on vaults, safes, chests, night drops and drive-up equipment

Configures and installs scales, slicers that use printers and cameras

Preventive Maintenance: Performs routine checks according to documented procedures.

Refills consumables as directed.

IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

Customer Training: Instructs and trains customers on usage and operation of installed products

Participates in regular training (on the job, classroom and web based).

Participate in the implementation of measures to achieve agreed KPIs.

Assists with special projects as assigned.

Education or equivalent work experience required.

Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.

Good written and verbal communication skills.

Driver's license and driving record that satisfies DN's fleet requirements.

#LI-Remote

#LI-TD2

Posting text as published by Diebold Nixdorf.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

junior From the job title

Employment type

Not established

Location as listed

Jacksonville, FL, United States

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established