Service Desk Analyst
Insight Global Philadelphia, PA
Pay not stated
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About the role
Job Description
Insight Global is seeking a Service Desk Analyst to join an enterprise-level healthcare system servicing thousands of internal employees. This resource will resolve technical inquiries via ServiceNow ticketing system for several hospitals, ambulatory, and outpatient facilities. A great personality, desire to help others, and collaborative nature are all required to be successful in this position. This role has the opportunity to be extremely long-term, so an ideal candidate is someone who wants to be mentored, learn new skills, and ultimately grow within a company. This role requires basic troubleshooting skills, ideally in a Windows/Microsoft Office environment. This position is 100% remote after the first two days of training onsite in Philadelphia, PA.
Skills and Requirements
2+ years of experience in a Service Desk or Helpdesk position Hands-on troubleshooting experience in a Windows/Microsoft Office environment Experience working through a ticketing system (Ex: ServiceNow) Sharp communication with a desire to help others Call center environment exposure Mac/OS troubleshooting skills Healthcare industry experience IT or related Degree (Associates or Bachelors)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Posting text as published by Insight Global.
The evidence behind this listing
- Workplace
- Remote Matched in posting text
- Seniority
- Not established
- Employment type
- Not established
- Location as listed
- Philadelphia, PA
Pay and work authorization
- Stated pay
- Not stated
- Visa sponsorship
- Not stated
- Security clearance
- Not established
- Citizenship
- Not established