Field Service Representative (FSR) Engineer

About the role

ALL.SPACE develops software-defined smart satellite terminals that connect across multiple networks and orbital systems, supporting resilient communications on land, at sea, and in the air. Working at the forefront of Defense & Space, the company helps customers maintain resilient, high-performance connectivity across demanding operational environments.

This role is central to delivering that capability in the field, supporting customers through terminal deployment, technical integration, operational validation, and ongoing service support. As a Field Service Representative (FSR) Engineer, you will play a hands-on role in ensuring ALL.SPACE solutions are installed successfully, perform reliably, and deliver against mission-critical customer expectations.

Responsibilities

Install, configure, and commission ALL.SPACE terminals and associated modem and IP equipment.

Lead on-site fault diagnosis and resolution for ALL.SPACE antennas.

Perform in-field software releases, updates, and routine maintenance.

Document service activities through installation reports, maintenance logs, and technical issue records.

Lead customer demonstrations and extended field-service trials, including CoTP and CoTM support, to validate customer success factors.

Deliver customer training covering terminal installation, operation, and maintenance.

Conduct site surveys and provide technical integration support for ALL.SPACE terminal deployments.

Requirements

QUALIFICATIONS, EXPERIENCE AND SKILLS

Bachelor’s Eng/STEM degree or equivalent industry or military experience

8 years of SATCOM experience within a field environment supporting military or defense services.

Strong understanding of satellite networks (GEO, MEO, LEO) and satellite modems (e.g., iDirect, Comtech).

Familiarity with test equipment such as spectrum analyzers, power meters, and network analyzers.

Experience working with military or DoD stakeholders.

Security clearance or eligibility to obtain one is required for defense-related projects.

Additional Notes

Willingness to travel extensively and work in remote or challenging environments.

Experience with IP networking, Linux, and RF troubleshooting would be advantageous.

Military service experience is a plus.

Benefits

Excellent Compensation package inclusive of 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.

Bonus package

Career development training opportunities

Employee Referral scheme

Posting text as published by ALL.Space.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

Not established

Employment type

Not established

Location as listed

Alabama, United States

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established