ServiceNow SPM Developer

About the role

Job Title: ServiceNow SPM Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

We are seeking a ServiceNow Strategic Portfolio Management (SPM) Developer to design, develop, and maintain SPM solutions across our enterprise portfolio. This role requires solid technical expertise in ServiceNow SPM applications, understanding of portfolio management best practices, and the ability to work independently on moderately complex projects while supporting junior team members.

Responsibilities:

SPM Application Implementation, configuration, testing, deployment, & enhancement

Design and configure Project Portfolio Management (PPM) solutions

Implement Demand Management workflows and intake processes

Configure Resource Management and capacity planning tools

Set up and customize EAP/CWM environments

Customize project templates for various methodologies

Align SPM with Lean SAFe methodology to drive overall program development

Maintain OOTB configuration

Advanced Configuration:

Create custom applications and tables for portfolio management needs

Develop complex business rules and script includes for SPM

Build advanced workflows and Flow Designer automations

Configure complex project scheduling and dependencies

Implement portfolio optimization algorithms and scoring models

Develop advanced reports and Performance Analytics dashboards

Configure role-based access controls and data security

Project & Portfolio Management Solutions:

Design project governance frameworks and approval workflows

Implement portfolio planning and prioritization processes

Create resource demand and capacity planning tools

Build project health monitoring and alerting mechanisms

Implement benefits realization and value streams

Develop executive portfolio dashboards and scorecards

Demand & Innovation Management:

Build comprehensive demand intake portals and forms

Configure idea management and innovation pipelines

Implement demand assessment and scoring frameworks

Create demand routing and triage workflows

Configure demand-to-project conversion automation

Build demand portfolio analysis and visualization tools

Resource & Financial Management:

Configure resource allocation

Build capacity planning and forecasting models

Configure rate card and cost allocation structures

Create resource utilization analytics and reports

Implement financial accruals and cost-to-complete tracking

Configure budget vs. actual variance reporting

Agile & Lean Portfolio Management:

Configure Lean SAFe (Scaled Agile Framework) implementation

Set up Agile Release Trains (ARTs) and Program Increments (PIs)

Implement story mapping and backlog management

Configure team boards, sprints, and velocity tracking

Build PI planning workspace and tools

Create agile metrics and burndown charts

Implement dependency tracking across teams

Configure continuous delivery pipelines

Strong understanding and experience in configuring planning calendars, EAP, and CWM

Integration Development:

Develop integrations with financial systems (ERP, accounting)

Integrate SPM with ITSM for project execution

Build integrations with Microsoft Project, Jira, or other tools as needed

Strong experience in Jira to SN migration

Implement automated data imports and exports

Develop custom REST/SOAP web services

Implement real-time data synchronization

Reporting & Analytics:

Design and build comprehensive portfolio analytics

Create executive dashboards for portfolio health

Develop project status and milestone reporting

Build resource utilization and capacity reports

Create financial performance analytics

Implement predictive analytics for project forecasting

Configure KPIs and scorecard metrics

Develop custom Performance Analytics widgets

Process Improvement & Optimization:

Analyze existing portfolio processes and identify improvements

Optimize project workflows for efficiency

Implement automation to reduce manual work

Standardize portfolio management practices

Create reusable component

Qualifications:

Required:

Certifications:

ServiceNow Certified System Administrator (CSA) - Required

ServiceNow Certified Implementation Specialist - ITSM

ITIL 4 Foundation certification (preferred)

Technical Skills:

Strong understanding of ServiceNow platform fundamentals

Knowledge of ITSM applications (Incident, Problem, Change, Request Management)

Understanding of ITIL processes and best practices

Experience with Service Catalog development and configuration

Basic JavaScript for business rules and client scripts

Knowledge of Flow Designer

Understanding of SLA configuration and management

Experience with notifications and email templates

Knowledge of UI policies, data policies, and ACLs

Understanding of integrations (REST/SOAP APIs)

Familiarity with reporting and Performance Analytics where applicable

Experience:

Experience with ServiceNow platform

Hands-on experience configuring ITSM modules

Experience developing Servi

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posting text as published by CACI.

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Remote (Any State), United States of America

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