Sr. Architect ServiceNow

About the role

**It All Starts with Our People**

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

**How You’ll Make a Difference**

Valvoline has a rewarding opportunity as a Sr. Architect ServiceNow.

Minimum 10 years’ experience

This is a hybrid strategic-architectural and senior technical leadership role. It is designed for an

expert capable of setting the long-term vision for the ServiceNow platform while also guiding

and delivering high-quality technical solutions. The role ensures that ServiceNow remains a

modern, reliable, scalable enterprise platform that fully supports operational excellence and

evolving business needs.

The position will serve as a strategic technical leadership role responsible for both the

architectural direction and the hands-on technical delivery of the enterprise ServiceNow

platform. They will own the platform architecture and governance while also leading technical

design, development, and delivery. This role defines the platform roadmap and guardrails,

ensures alignment with enterprise architecture and security, and drives high-quality

implementation across multiple ServiceNow products and workflows. The leader partners

cross-functionally to deliver measurable business value while maintaining performance,

stability, upgrade readiness, and minimal technical debt.

Key Accountabilities

1. Platform Strategy & Architecture Direction

• Define and maintain the enterprise ServiceNow architecture roadmap.

• Establish and enforce design principles, governance standards, and platform guardrails.

• Lead architectural decisions for new capabilities, modules, integrations, and platform

expansions.

• Minimize unnecessary customization and ensure alignment to out-of-box best practices.

2. Hands-On Technical Leadership

• Translate business needs into scalable technical designs and implementation plans.

• Lead configuration, development, workflow automation, and integration efforts.

• Conduct code reviews, guide technical build quality, and ensure release readiness.

• Serve as the primary escalation point for Valvoline’s Service Now platform.

3. Integration Oversight

Design and lead integrations using IntegrationHub, REST/SOAP APIs, MID Server, and

enterprise middleware.

• Ensure integrations follow security, data, and architectural standards.

4. Governance & Best Practices

• Implement development standards, code review processes, and release governance.

• Reduce technical debt and improve upgrade readiness.

• Ensure alignment with all Service Now guidance & best practices.

Ensure vendors follow architectural standards and development guardrails

• Review vendor technical deliverables for quality and alignment

• Control customization, technical debt, and integration patterns introduced by partners

• Ensure managed services teams adhere to release governance and update set quality

standards

5. Cross-Functional Collaboration

• Partner with product owners, architects, administrators, business analysts, and external

partners.

• Communicate complex technical concepts to non-technical leaders and business

stakeholders.

• Align ServiceNow initiatives with enterprise priorities.

6. Leadership & Mentorship

• Mentor developers and administrators to uplift technical maturity.

• Provide leadership across multiple delivery teams and projects.

• Help shape team processes, standards, and operating models.

Overall Summary: What the Job Ultimately Entails

In total, the position is designed to be the central leader for both architecting and technically

delivering the enterprise ServiceNow platform. The individual will:

Set the strategic vision for the platform.

Design and govern the technical architecture.

Lead hands-on configuration, development, and integration

Ensure platform stability, scalability, upgradeability, and security.

Oversee technical execution across projects and teams.

Mentor and guide the broader ServiceNow team.

Act as the authoritative technical voice for ServiceNow across the enterprise.

This is a high-impact, senior technical leadership role that blends architecture, governance, technical execution and cross-functional collaboration

**We Take Care of the WHOLE You**

+ Health insurance plans (medical, dental, vision)

+ HSA and flexible spending accounts

+ 401(k)

+ Incentive opportunity*

+ Life insurance

+ Short and long-term disability insurance

+ Paid vacation and holidays*

+ Employee Assistance Program

+ Valvoline Instant Oil Change discounts

+ Tuition reimbursement*

+ Adoption assistance*

_*Terms and conditions apply, and benefits may differ depending on position._

**Your Path to Valvoline**

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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