ServiceNow QA Tester (IT Customer Support Services)

About the role

ServiceNow QA Tester – Remote Opportunity

G2IT | Full-Time | Remote | $70,000–$80,000 Annually

Clearance Required: Active DoD Secret

Citizenship: U.S. Citizenship Required

Position Overview

G2IT is looking for a talented ServiceNow QA Tester to join our growing team in a fully remote position supporting a mission-critical federal IT modernization program.

This is an exciting opportunity to work with an experienced team of IT professionals supporting a Department of War agency. You will play an important role in improving and maintaining an enterprise ServiceNow IT Service Management (ITSM) platform, ensuring applications, workflows, and enhancements deliver a seamless experience for users.

The ideal candidate has a strong background in software quality assurance, hands-on ServiceNow experience, and a passion for identifying issues, improving processes, and delivering reliable technology solutions.

If you enjoy solving problems, working with cutting-edge technology, and making a meaningful impact while working remotely, we encourage you to apply!

What You'll Be Doing

Develop and execute test plans, test cases, and scripts for ServiceNow applications, ITSM modules, and platform enhancements.

Perform functional, regression, integration, and end-to-end testing to ensure system reliability and performance.

Test ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.

Validate Service Catalog workflows, approvals, notifications, and automated business processes.

Build and maintain automated test cases using ServiceNow Automated Test Framework (ATF).

Identify, document, and track software defects while collaborating with developers to resolve issues.

Test ServiceNow integrations, business rules, Flow Designer workflows, and Service Portal functionality.

Support User Acceptance Testing (UAT) and ensure solutions meet business and government requirements.

Conduct accessibility and security-focused testing to support Section 508/WCAG compliance and secure platform functionality.

Collaborate with developers, business analysts, administrators, and stakeholders in an Agile environment.

Support testing during platform upgrades, releases, and system enhancements.

What We're Looking For

Bachelor's degree and at least 3 years of relevant experience. An additional 4 years of experience may substitute for the degree.

U.S. Citizenship and an active DoD Secret clearance (T3/T3R).

At least 3 years of experience in software testing or quality assurance.

Hands-on experience testing ServiceNow applications, ITSM modules, and workflows.

Experience with ServiceNow Automated Test Framework (ATF) or similar automation tools.

Understanding of ServiceNow ITSM processes, including Incident, Problem, Change, Request Management, and Service Catalog.

Experience performing functional, regression, integration, and end-to-end testing.

Ability to develop test cases, document defects, and verify software fixes.

Familiarity with ServiceNow Service Portal, CMDB, and system integrations.

Experience supporting Agile development teams and User Acceptance Testing (UAT).

Working knowledge of Section 508/WCAG accessibility requirements.

Strong communication, analytical, and problem-solving skills.

Ability to work independently and contribute effectively in a remote team environment.

Nice to Have

ServiceNow Certified System Administrator (CSA), Application Developer (CAD), or Implementation Specialist – ITSM (CIS-ITSM).

ISTQB Certified Tester or CompTIA Security+ CE.

Experience creating automated testing solutions using ServiceNow ATF, Selenium, or Playwright.

Familiarity with ServiceNow Flow Designer, IntegrationHub, Virtual Agent, and REST/SOAP APIs.

Experience with accessibility testing tools such as ANDI, axe, JAWS, or NVDA.

Experience supporting Department of War, federal government, or other regulated IT environments.

Knowledge of NIST security standards and secure software development practices.

Experience testing Microsoft Power Platform, SharePoint, or Power BI applications.

Why Join G2IT?

100% Remote Opportunity: Enjoy the flexibility of working from home while supporting an important federal mission.

Competitive Salary: $70,000–$80,000 annually, depending on experience and qualifications.

Meaningful Work: Help improve enterprise IT services and technology supporting federal operations.

Professional Growth: Expand your experience with ServiceNow, test automation, and enterprise IT modernization.

Collaborative Team: Work alongside experienced IT professionals in a supportive, mission-focused environment.

Ready to Take the Next Step?

If you're a ServiceNow QA professional looking for a remote opportunity where your skills can make a real impact, we'd love to hear from you!

Apply today and take the next step in your career with G2IT.

Annual Salary: $70,000–$80,000, depending on experience and qualifications.

Posting text as published by G2IT.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

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Location as listed

Quantico, Virginia, United States

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

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Security clearance

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Citizenship

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