ServiceNow Discovery Analyst

About the role

Position Summary:

We are seeking a dedicated ServiceNow Discovery Analyst with a strong focus on CMDB and Discovery to support the implementation, enhancement, and operational stability of our Configuration Management Database and related discovery/integration processes. The ideal candidate will have hands-on experience configuring ServiceNow Discovery, managing CI data, and aligning with the Common Service Data Model (CSDM) to ensure accurate, trusted, and actionable data within the platform.

This role will work closely with ServiceNow architects, infrastructure teams, and application owners to ensure comprehensive and reliable visibility into IT assets and services.

Key Responsibilities:

Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management

Manage and optimize CMDB class structures, CI relationships, and reconciliation rules

Ensure CMDB data quality, completeness, and compliance with the Common Service Data Model (CSDM)

Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns

Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets to enrich CI data

Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs

Assist with Service Mapping and infrastructure dependency modeling as needed

Participate in audits, compliance reviews, and service lifecycle management processes

Support CMDB-related KPIs and dashboard development

Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components

Required Qualifications:

3+ years of hands-on ServiceNow development experience, including CMDB and Discovery

Experience deploying and managing MID Servers, credentials, and discovery probes/patterns

Strong understanding of CMDB data model, CSDM framework, and CI lifecycle management

Proficiency in ServiceNow scripting: Business Rules, Script Includes, and Glide APIs

Familiarity with networking concepts, infrastructure components, and virtualization technologies

Experience with troubleshooting discovery issues, logs, and CI reconciliation

ServiceNow Certified System Administrator (CSA)

Strong analytical, documentation, and communication skills

Preferred Qualifications:

ServiceNow Discovery and CMDB certifications

Experience with Service Mapping, Event Management, or ITOM Visibility

Familiarity with data normalization, transformation maps, and reconciliation processes

Knowledge of asset lifecycle and ITAM integration points

Exposure to hybrid cloud environments and third-party integration platforms

Posting text as published by Community Health Systems.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

Not established

Employment type

full time

Location as listed

Remote, US

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established