Sales Operations Data Analyst

About the role

This role supports the Global Sales Operations team by managing the acquisition, integrity, and quality of sales-related data while ensuring accurate reporting for both the sales organization and executive leadership. The Sales Operations Data Analyst is responsible for maintaining customer master data, creating and managing sales reports, and performing data analysis to support business decisions. The position requires a strong understanding of the technologies, processes, and procedures that enable an effective Sales Operations function. Additionally, the analyst identifies process and system gaps, translates business requirements into functional solutions, and helps scale systems and processes in a cost-effective manner. Success in this role requires a passion for data and analytics, exceptional attention to detail, and a commitment to delivering high-quality, reliable insights.

Key Responsibilities:

Ensure quality of data and accuracy of downstream reporting through precise attention to detail and execution of quality assurance processes

Assist with Salesforce change management, new process implementation, report/dashboard development, and communication to support sales organization initiatives

Monitor and analyze Power BI dashboards used to identify anomalies in data and communicate sales data to global sales organization

Support incoming Power BI inquiries through the Sales Operations inbox, triaging requests, resolving reporting and data issues, and partnering with stakeholders to deliver accurate, actionable insights in a timely manner

Drive the integration and optimization of global sales tools, identifying opportunities to connect data sources, improve data visibility and integrity, and generate actionable insights through advanced analytics

Maintain the accuracy of customer hierarchy structure and geographic data across multiple systems, including testing data structure changes and new field additions to the data warehouse

Provide unmatched customer service to Sales Teams by providing clear communication and timely responses to sales support inquiries

Liaise effectively with internal IT resources to successfully execute cross-functional projects, providing functional expertise, end-user perspectives, and testing

Required:

4-year College Degree, plus 4+ years in work experience

Strong sales analytics background

Experience with CRM & data visualizations tools, preferably Salesforce & Power BI

Strong MS Excel skills

Adaptability; avid multitasker; embrace challenges

Reliable, with strong work ethic

Preferred:

Experience in the Semiconductor industry or other manufacturing environment

Exposure to “big data” and master data concepts

Strong project management & communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Durham, North Carolina, United States of America

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