Director of Demand and Inventory Planning

About the role

Real people. Real service.

At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

W e are looking for a Director of Demand and Inventory Planning to join our Operations Team! This individual will report into our Senior Vice President, Fulfillment Operations and lead our end-to-end inventory planning function, overseeing demand forecasting, replenishment, and inventory allocation across our fulfillment network. This role will be responsible for optimizing inventory investments to maintain product availability, improve inventory turnover, and drive profitability. Working closely with partners across Merchandising, Finance, Supply Chain Operations, and executive leadership, this individual will align demand and inventory strategies with broader business and financial objectives. If you’re passionate about inventory optimization, enjoy using data to drive strategic decisions, and are excited to lead initiatives that improve operational efficiency and support business growth, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

T his position requires approximately 20% travel , including visits to our fulfillment centers and travel to our headquarters in Melville, NY 6 times per year for internal meetings and team-building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: The expected starting salary for the position is $ 189,175 to $ 270,250 within a full position range of $189,175 to $ 351,325 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Key Responsibilities:

Inventory strategy and governance

Define and lead our inventory strategy, including SKU segmentation, service level targets, and stocking policy by fulfillment center

Establish clear guardrails that balance service, working capital, and profitability, with defined decision rights across functions

Build the framework for SKU governance, including how new items are introduced and how unproductive inventory is identified and exited

Define the criteria for which SKUs we own and stock versus which are better served through marketplace or third-party fulfillment, balancing customer speed and experience, margin, and inventory investment

Own the long-term inventory planning roadmap across process, systems, and operating model

Demand forecasting

Establish an enterprise forecasting framework with clear accuracy measures and accountability

Combine historical data, system-driven forecasting, and merchant input into a single, SKU-level demand signal

Account for seasonality, promotions, product lifecycle, and regional demand patterns

Replenishment and network allocation

Own replenishment execution, including purchase order quantities, across all categories

Determine where inventory should be positioned across our fulfillment centers to maximize same-day and next-day delivery reach while managing total inventory investment

Improve lead time accuracy and vendor performance in partnership with Merchandising and vendor partners

Performance and KPI ownership

Establish and own inventory KPIs, including in-stock and fill rate, forecast accuracy, inventory turns and weeks of supply, GMROI, and overall inventory productivity

Deliver clear executive reporting with root-cause analysis and corrective action

Cross-functional leadership

Serve as the primary inventory planning partner to Merchandising, Finance, and Supply Chain Operations. Merchandising owns category financial plans, assortment, and margin strategy; you own translating those plans into inventory decisions

Partner with Finance on annual budgeting, ongoing reforecasting, and inventory investment targets

Systems, data, and operating model

Own planning systems strategy and adoption, and work with IT, Analytics, and our automation and WMS programs to build the reporting and forecasting tools the team needs

Leadership and talent development

Build, develop, and retain a high-performing planning organization

Assess the current team structure and design the model that fits our growth, including whether forecasting and replenishment should be organized as separate functions

Develop bench strength and succession plans, and foster a culture of accountability, collaboration, and continuous improvement.

What you will bring:

Bachelor's degree in Supply Chain, Business, Finance, Operations, or a related field (MBA preferred)

10+ years of progressive experience in demand planning, inventory planning, or supply chain

4+ years of experience leading professional-level teams

Proven success improving inventory productivity, service levels, and working capital

Strong financial acumen and experience managing inventory investment

Experience in e-commerce, wholesale distribution, and multi-site distribution environments

Experience managing inventory decisions in a model that blends owned inventory with marketplace or drop-ship assortment

Experience with forecasting, replenishment, ERP, and planning systems, and with S&OP processes including machine learning and AI capabilities

Advanced analytical skills and the ability to influence senior stakeholders

Why work with us:

We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

401(k) with up to 4% company match

Paid vacation, sick time, and holidays

Company-paid basic life insurance and long-term disability

Discounted auto, home, and pet insurance programs

Flexible Spending Account (FSA)

Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)

Company-provided equipment and one-time $250 work from home stipend

$750 annual professional development budget

$25 monthly Grubhub credit

Company rewards and recognition program

And more!

We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.

We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!

We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.

We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.

We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company !

Additional Details:

Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.

To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.

We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

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