ECH Field Engineer

About the role

Description

The Field Engineer is accountable for implementing a 911 call handling system to the site design. That covers on-site configuration, testing, cutover, and post-cutover support.

This is a rotating-project role. The engineer moves from site to site on a continual basis rather than staying on one long-term project. The work is on live public safety systems where errors carry real consequences, so a methodical, communicative engineer matters more than any single technology.

Current focus is VESTA 911 (on-prem). VESTA NXT (cloud) is a future direction, and cloud work today is limited.

Work Environment

Location: Remote. Candidates can be located anywhere in the US. Regional coverage (east or west) and proximity to a major airport are preferred.

Travel: More than 75%. Typically Monday to Friday, every week or every other week, with occasional Sunday travel. Sites range from standard to remote, for example Alaska.

Hours: Hourly with overtime. Model at about 47 hours per week on average. Long days are normal, and some run until midnight when a cutover is urgent.

Site Duration: A full site configuration typically takes days to a full week, not a single day.

Work Setting: Server rooms and customer sites, working alongside customers, channel partners, and the internal support team.

Site Access: A 7-year CBG check is completed up front. Site-specific checks and fingerprinting are handled locally, often through the local police department.

Reporting: ECH Field Engineer Manager, with a dotted line to a TGS Engagement Manager.

Key Responsibilities

System configuration for assigned ECH solutions: Works through the site configuration checklist including servers (VMs on a hypervisor), Cisco switches, telephony gateways, and Windows 10/11 console positions. Must be hands-on and independent, following the checklist and managing the process with support from internal configuration engineers and chat groups.

Site verification testing before cutover: Checks system health and confirms connectivity between servers, console positions, and gateways. Validates the build against the design. Must be methodical and thorough and cannot skip steps on a live 911 system.

Gateway and telephony configuration: Configures FXO/FXS and SIP gateways, with occasional PRI and T1. Requires working knowledge of VoIP/SIP and gateways, but not telephony architect-level expertise.

Customer and channel partner support during deployment: Checks in with the site contact, explains the work, and aligns on call flow and expectations as deployment progresses. Must be a confident, clear communicator who can engage customers and partners directly.

Documentation of all changes: Updates the Post Sales Document (PSD) when the customer's call-flow needs differ from the original design and communicates changes to the team. Must be disciplined and consistent so changes can be traced and issues resolved quickly.

Resolve installation and quality issues: Troubleshoots with Wireshark where possible and escalates to support teams and SMEs when needed. Requires systematic troubleshooting, knowing when to ask for help, and staying calm under pressure.

Methods of Procedure (MOP): Contributes to MOPs for the VMware to Red Hat KVM migration and Windows Server refresh from 2019 to 2022. Expected to participate and execute. Authoring MOPs is not the expectation and should be validated.

Cloud connectivity and cloud-native SME skills: Cloud services connect into VESTA 911, but day-to-day cloud work is minimal. Awareness only is sufficient and can be taught on the job

Skills

deployment, telephony, networking, windows servers, troubleshooting, sip, voip, layer 2, cisco, intergration, field engineering, customer facing, public service, ECH, Red Hat, KVM, PBX, Linus, fortinet, SQL, wireshark, audiocodes, 9-1-1

Top Skills Details

deployment,telephony,networking,windows servers,troubleshooting

Additional Skills & Qualifications

FIT:

Travel Commitment: More than 75% travel, usually weekly or every other week. Must be confirmed and comfortable with realistic expectations around long travel days, hotels, and occasional Sundays.

Communication and Documentation: Strong written and verbal communication with customers, partners, and teams. Updates documentation as changes happen and does not work in isolation.

Mindset and Accountability: Humble, open to learning, and takes ownership. Must accept that ramp-up takes time, with more than a year required to become solid on VESTA.

NICE to have:

VESTA 911 Experience: Prior hands-on work with VESTA 911. The only profile that can hit the ground running and a strong differentiator.

Public Safety or Telco background : Other 911/call-handling platforms, public safety deployments, or telco environments. Familiarity with live, mission-critical environments.

Wireshark: Packet capture and analysis at a basic to moderate level. Many engineers are timid with it, so it stands out.

Cisco Models: Familiarity with M800, 9200, and 9300 switches. M800 is the direction of travel.

AudioCodes: Baseline experience with AudioCodes gateways. Expert-level knowledge is not expected.

Red Hat KVM: KVM on Red Hat, which is the migration target. Helpful but not required.

Serial Connectivity: Serial console and device connections. A rare skill and a plus, but not a must have.

Analog Telephony, PRI/T1: Exposure to analog FXO/FXS lines, PRI, and T1. Exposure only, as these are being phased out.

Linux: General Linux administration. Light use and considered a plus.

SQL Server: SQL Server basics and health checks. Light use outside analytics, with SMEs available.

Firewalls and Routers: Basic knowledge, preferably Fortinet FortiGate. Not discussed on the call and should be validated.

Hyper-V: Microsoft Hyper-V 2012+. An acceptable alternative to ESXi or KVM.

Cloud Platforms: Azure or AWS, SSO, and Active Directory. Awareness only.

Public Safety Applic

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Detroit, MI.

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Detroit, MI.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Detroit, MI

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