V104C - Social Security Intake Support Specialist II

About the role

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

The Intake Support Specialist plays a vital role in supporting the Social Security team by ensuring cases move forward accurately, efficiently, and with consistent client care. This role focuses on managing medical records, coordinating appeal documentation, and maintaining proactive communication with clients throughout the intake and follow-up process. The ideal candidate thrives in a detail-driven environment, balances multiple priorities with ease, and approaches client interactions with professionalism and empathy. Through organized follow-up and precise documentation, this position directly contributes to strong case outcomes and a positive client experience. Candidates who enjoy structured workflows, accountability, and meaningful administrative support work will find this role highly rewarding.

• Monthly Compensation Range: $1,150 USD to 1,220 USD.

Responsibilities include, but are not limited to:

Follow up on intake packets to confirm completion and return of all required docu

Follow up on outstanding medical records to ensure timely receipt and proper documentation

Support attorneys and supervisors with additional tasks and projects as assigned

Upload scan and categorize documents correctly

Prepare and send cost reminder letters regarding outstanding balances or payments

Track and properly save all appeal related documentation

Prepare appeal paperwork ensuring accuracy and completeness prior to submission

Download and organize electronic files into the case management system

Answer incoming calls and respond to client emails as needed

Open and organize case files within the system

Review returned packets for completeness and accuracy

Document all client interactions in the case management system

Maintain ongoing communication with clients regarding missing information and next steps

Send intake packets and communicate expectations for timely completion

Track and document all follow up efforts related to costs and required documentation

Follow up on appeal forms including DIB and SSA 827 authorizations

Conduct hearing reminders via text message or phone call to support client preparedness

Requirements:

Additional Job Description:

• Office Hours: 8:30 AM to 5:30 PM EST

• Location: Remote

Experience Requirement:

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales.

• Advanced/native-level English skills (both written and spoken)

Software and Tools:

• Microsoft Office Suite

• Case and document management systems

• Electronic file storage and organization tools

• Email and calendar systems

Required Skills:

• Strong organizational skills with high attention to detail

• Excellent verbal and written communication skills

• Ability to manage multiple tasks and deadlines efficiently

• Professional and empathetic client communication style

• Ability to collaborate with attorneys and internal team members

• Commitment to confidentiality and discretion with sensitive information

• Proficiency with Microsoft Office and document management systems

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Posting text as published by Job Duck.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

Not established

Location as listed

Remote, United States of America

Pay and work authorization

Stated pay

Not stated

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established