Sr Business Process Analyst, National Center for Clinical Trials (NCCT)

About the role

Department:

10000 NCCT (National Center for Clinical Trials) - Divisional Administrative Expense

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

fully remote; may require minor travel to corp office for user group meetings

Pay Range:

$41.10 - $61.65

The Advocate Health National Center for Clinical Trials (NCCT) is setting a new benchmark for excellence and innovation in clinical trial solutions. Our goal is simple yet bold: We connect researchers to a broad population of patients and streamline the enrollment process, delivering more inclusive cohorts and more efficient clinical trials. And we make it easy for patients to engage in clinical trials in their own communities.

Grounded in experience and supported by the integrated research expertise of Wake Forest University School of Medicine, the Advocate Health National Center for Clinical Trials is a first-of-its-kind, fully integrated solution designed to make participation in clinical trials part of the standard of care for patients. Our technology ecosystem supports clinical trials across all stages of planning and execution, from recruitment and retention to management and virtual care, delivering efficient processes and high-quality results. Powered by the expertise of the school of medicine's research team and Advocate Health clinicians and accelerated by cutting-edge technology, we are uniquely positioned to make an impact.

Job Description Summary:

The NCCT Business Process Analyst Sr plays a pivotal role in advancing the mission of the NCCT by translating strategic business objectives into detailed operational processes, requirements, and solution specifications that enable successful solution delivery. This individual reports to the Vice President and Head of Technology & Transformation and works closely with Product Management, Operations, Research, Informatics, Engineering, and other cross-functional stakeholders.

The NCCT Business Process Analyst Sr operates at the intersection of business process design, operational excellence, and solution delivery. This role is responsible for understanding current-state operations, defining future-state workflows, documenting requirements, and ensuring business needs are clearly translated into actionable solution designs. The NCCT Business Process Analyst Sr serves as a critical link between strategy and execution by ensuring that business objectives, process requirements, data needs, and system capabilities are fully understood, traceable, and aligned throughout the delivery lifecycle.

This role is not focused on product ownership. Instead, it:

Translates strategic vision into clear business processes, requirements, and solution specifications

Defines current-state and future-state workflows that enable technology-driven transformation

Works with stakeholders to identify business rules, process improvements, and operational efficiencies

Provides detailed requirements, workflow documentation, and acceptance criteria for delivery teams

Maintains end-to-end traceability from business need through implemented solution

Partners with technology, informatics, and operational teams to ensure successful implementation and adoption

Major Responsibilities:

Business Process Analysis & Design

Analyze current-state workflows, operational processes, and pain points across NCCT and research functions

Facilitate process discovery workshops and stakeholder interviews

Develop future-state process models that optimize operations through technology, automation, data, and AI

Document business processes using industry-standard methodologies and tools

Identify opportunities to improve efficiency, scalability, quality, and user experience

Ensure process designs align with organizational objectives and product strategy

Requirements Elicitation & Documentation

Elicit, analyze, and document business, functional, non-functional, and operational requirements

Translate stakeholder needs into clear, actionable requirements for delivery teams

Develop user stories, business rules, process flows, use cases, and acceptance criteria

Establish Definition of Done and success criteria for delivered capabilities

Manage requirements throughout the solution lifecycle and support prioritization efforts

Workflow & Solution Design

Create detailed workflow diagrams, decision trees, and operating models

Define business rules, exception handling, and process dependencies

Partner with Product Managers and technical teams to design technology-enabled solutions including proprietary and SaaS configured products

Validate that proposed solutions meet documented business needs

Support solution reviews and design discussions through a business process lens

Data & Integration Analysis

Define business data requirements and process-related data flows

Document source-to-target mappings and integration requirements

Partner with informatics, engineering, and platform teams to ensure data accuracy and usability

Analyze impacts of data changes across systems and workflows

Support development of reporting, measurement, and process performance frameworks

Delivery Support & Validation

Serve as a trusted advisor to engineering and delivery teams throughout implementation including vendors, as required

Clarify requirements, business rules, and process intent during solution development

Support user acceptance testing planning and execution

Validate delivered solutions against requirements and acceptance criteria

Ensure successful transition from design to operational adoption

Governance, Traceability & Continuous Improvement

Maintain complete traceability between business objectives, requirements, process designs, and implemented solutions

Establish standards and best practices for process documentation and requirements management

Monitor operational outcomes and identify opportunities for continuous improvement

Support change management, training materials, and rollout documentation

Promote a culture of process excellence, standardization, and continuous optimization

Education Required:

​​ Bachelor’s degree in business, Healthcare Administration, Information Systems, Technology, Engineering, or related field

7+ years of experience in business analysis, process improvement, operational transformation, or related disciplines

Work Experience Required:

Proven experience analyzing and redesigning complex business processes and workflows

Experience gathering and documenting functional and operational requirements

Strong knowledge of process modeling methodologies, workflow documentation, and business analysis techniques

Experience collaborating with cross-functional business and technical teams

Experience supporting agile, iterative, or hybrid delivery methodologies

Knowledge, Skills & Abilities Required:

Strong analytical, critical thinking, and problem-solving skills

Demonstrated ability to translate strategic objectives into detailed requirements and executable work

Excellent written communication skills with experience developing executive-ready documentation

Strong stakeholder engagement and facilitation skills

Ability to manage multiple initiatives in a fast-paced and evolving environment

Physical Requirements and Working Conditions

Office job

Preferred Job Requirements

Preferred Education

Master’s degree in finance, Business Administration, Healthcare Administration, Industrial Engineering, or a related field preferred.

Preferred Experience

Experience within healthcare, clinical research, life sciences, or regulated industries

Experience supporting digital transformation and operational excellence initiatives

Experience creating process architecture, value stream maps, and workflow designs

Experience working in highly matrixed organizations

Experience supporting AI-enabled workflow transformation initiatives

Preferred Knowledge/Skills/Abilities

Knowledge of healthcare data, integrations or interoperability

Familiarity with data mapping, API integrations, and system implementation projects

Lean, Six Sigma, or related process/business analysis certifications

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Posting text as published by Advocate Aurora Health.

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