Sr ServiceNow Developer

About the role

The Sr ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be working with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Duties and Responsibilities:

Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications

Develop existing and custom applications within ServiceNow including integrations with other applications, such as Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities

Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies

Design and implement ServiceNow integrations with DevOps and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governance

Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activities

Configure pipeline integrations to capture build, deployment, release, and change information within ServiceNow for end-to-end traceability

Hands on experience in Service Catalog/Service Portal modules

Support ServiceNow upgrades, patches, clones, releases, testing and production deployments

Create and use update sets to move customizations between ServiceNow instances

Design for and maintain a highly available and recoverable environment

Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis

Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated

Work with process managers to fully understand business functionality, pain points, and areas of improvements

Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology

Proactively keeps ServiceNow skills current

Manage and lead the development work of vendors and consulting staff

Mentor and share Technical knowledge with Service Management team

Minimum Qualifications:

3+ years of experience of ServiceNow development

3+ years of experience in IT Service Management process design

ServiceNow System Admin Certification

Overarching understanding of ServiceNow Enterprise product suite & capabilities

Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Ability to apply business concepts into a technical solution

Web portal development skills, such as HTML, CSS, Angular JS, bootstrap

Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge

Ability to create reports using the standard reporting engine, plus metrics and SLAs

Follows ServiceNow best practices (including scripting, security, implementation)

Displays aptitude in learning new modules based on training materials

Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)

Clear written and verbal communication skills

ITIL foundation certification

High school diploma or GED

Preferred Qualifications:

ServiceNow Certified Application Developer

3+ years ServiceNow administration in an enterprise environment

5+ years of experience of ServiceNow development

5+ years of experience in IT Service Management process design

2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes

ITIL Intermediate certification

Excellent interpersonal, communication, collaboration and documentation skills.

Asset Management Experience

Experience in a healthcare domain

Passion for providing excellent service to all internal customers

Compliance & Regulatory Responsibilities: NA

License/Certification: NA

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $108,300 - $156,485

All Other Locations (within approved locations): $99,100 - $147,390

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Posting text as published by Healthfirst.

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Remote - FL, United States of America

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