Digital Product Designer III

About the role

Job Summary:

The Digital Product Designer III is responsible for leading user research and experience design activities across member- and provider-facing digital products and experiences. This role operates with a high degree of autonomy, partnering with business stakeholders to identify customer needs, translate insights into design solutions, and drive measurable business outcomes. They will apply enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools while serving as the embedded research and design lead within Digital Strategy & Operations.

Essential Functions:

Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization.

Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements.

Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development.

Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities.

Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations.

Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences.

Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies.

Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities.

Perform any other job related duties as requested.

Education and Experience:

Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or related field required

Equivalent years of relevant work experience may be accepted in lieu of required education

Five (5) years of experience in UX research, product design, digital experience design, or a related discipline required

Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions required

Experience designing digital experiences for web, mobile, portal, or application-based products required

Experience in healthcare, insurance, financial services, or other regulated industries preferred

Competencies, Knowledge and Skills:

Proficiency with Microsoft Office products

Ability to partner with cross-functional product, technology and business teams

Knowledge of human-centered design, design thinking, and research methodologies

Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques

Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts

Proficiency with Figma and other design, prototyping, or research platforms

Strong understanding of accessibility, usability, and digital experience best practices

Ability to synthesize complex information into clear recommendations and actionable insights

Proficient in defining and using customer experience metrics and analytics to support decision-making

Strong communication, facilitation, stakeholder management, and presentation skills

Ability to independently manage competing priorities in a fast-paced environment

Licensure and Certification:

None

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Travel is not typically required

Compensation Range:

$94,100.00 - $164,800.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

Fostering a Collaborative Workplace Culture

Cultivate Partnerships

Develop Self and Others

Drive Execution

Influence Others

Pursue Personal Excellence

Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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Posting text as published by CareSource Management Services.

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Remote, United States of America

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