Epic Willow Inpatient Analyst

About the role

Epic Willow Inpatient AnalystPosition Overview

Michigan Medicine is seeking an experienced Epic Willow Inpatient Analyst to support the Ann Arbor campus's pharmacy operations and Epic environment. This role will serve as a key member of the Willow team responsible for daily operational support, ticket resolution, troubleshooting, system maintenance, enhancements, and project-related work.

This position is primarily a backfill for internal team members who will be focused on Epic integration initiatives. As a result, the consultant will play an important role in maintaining critical pharmacy operations and ensuring continuity of support across the Willow Inpatient application.

The ideal candidate will possess strong Willow Inpatient build experience, excellent troubleshooting skills, and the ability to independently support production environments while collaborating effectively with pharmacy, clinical, and technical stakeholders.

Key Responsibilities

+ Provide day-to-day support for Epic Willow Inpatient operations.

+ Analyze, troubleshoot, and resolve application issues, incidents, and support tickets.

+ Build, maintain, and optimize medication records and pharmacy-related workflows.

+ Support ongoing break/fix activities and operational enhancements.

+ Perform First Databank (FDB) medication loads and related maintenance activities.

+ Manage medication cost updates and HCPCS code updates.

+ Build and maintain:

+ Medication Records

+ Mixture Records

+ CNR Recipes

+ Dispense Prep Recipes

+ Medication Lists

+ Participate in testing, validation, and implementation of system enhancements.

+ Work closely with pharmacists, pharmacy leadership, and operational teams to ensure system functionality aligns with business needs.

+ Support project initiatives while maintaining production support responsibilities.

+ Assist with workflow analysis and process improvement efforts within the Willow environment.

+ Document build decisions, change requests, and support activities.

Required Qualifications

+ Epic Willow Inpatient Certification required.

+ 3-5+ years of Epic Willow Inpatient experience.

+ Strong hands-on Epic build and configuration experience.

+ Experience supporting production healthcare environments and critical operational workflows.

+ Knowledge of medication management and pharmacy application workflows.

+ Experience with:

+ FDB Medication Loads

+ Medication Record Build

+ Mixture Record Maintenance

+ Dispense Prep Configuration

+ HCPCS Updates

+ Medication Cost Maintenance

+ Pharmacy Workflow Support

+ Proven troubleshooting and problem-resolution skills.

+ Ability to prioritize multiple tasks in a fast-paced support environment.

+ Excellent verbal and written communication skills.

Preferred Qualifications

+ Previous experience supporting large academic medical centers or integrated health systems.

+ Experience supporting operational "Keeping the Lights On" (KTLO) activities.

+ Pharmacy operations experience and/or PharmD preferred.

+ Experience working within complex Epic environments.

+ Familiarity with Epic integration projects and change management processes.

+ Consulting experience supporting remote healthcare organizations.

Top Skills

+ Epic Willow Inpatient

+ Epic Certification

+ Epic Build & Configuration

+ Pharmacy Workflow Support

+ Inventory Management

+ Medication Record Build

+ FDB Maintenance

+ HCPCS Updates

+ Troubleshooting & Incident Resolution

+ Operational Support (KTLO)

Ideal Candidate Profile

The ideal consultant is a S r. Epic Willow Inpatient analyst who can seamlessly step into a production support role and immediately contribute to daily operations. This individual will be comfortable managing tickets, troubleshooting issues, maintaining pharmacy build, and supporting both enhancement and project work while ensuring critical pharmacy workflows remain stable and effective. Strong communication skills, independent problem-solving abilities, and a customer-service mindset are essential for success in this role.

Job Type & Location

This is a Contract position based out of Ann Arbor, MI.

Pay and Benefits

The pay range for this position is $85.00 - $85.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Ann Arbor, MI.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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