Principal Engineer, Service Delivery - Networking

About the role

Principal Engineer, Service Delivery - Networking

Dell Technology’s customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Principal Engineer, Service Delivery - Networking on our Professional Services t eam to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Service Delivery Engineer, you will help deploy world-class solutions for our customers by building an in-depth knowledge of our technology, delivery processes and customers’ priorities.

You will:

• Coordinate with our technical solution team members to meet customer needs.

• Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.

• Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Key Responsibilities

Deploy and troubleshoot enterprise level hardware/software AI data center solutions.

Subject matter expert in key technology areas including server, storage, and networking

Adherence in established organizational common practices and delivery methodologies

Essential Requirements:

Ability to travel to customer locations with a flexible schedule - support business needs 24x7 including weekends as required

Ability to lift/carry weight up to 50 lbs.

Strong written and communication skills

Excellent customer service skills

Strong experience with:

Networking and Networking protocols

Layer 2 & Layer 3 switching

Experience with AI deployments preferred

SANs including iSCSI and Fiber Channel

Hyper-Converged Infrastructure experience a plus

High Performance Cluster experience a plus

Desirable Requirements

10+ years of related industry experience with bachelor’s degree or equivalent

Industry certifications desired (CCNA,CCNP, Nvidia Certifications, etc.)

Compensation

Dell is committed to fair and equitable compensation practices. The Toral Compensation range for this position is:

Texas, Illinois, Georgia, Nevada, Virginia: USD 122,400 - USD 158,400

Washington: Total Compensation Range: USD 134,640 - USD 174,240

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that

awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Posting text as published by Dell Technologies.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

staff+ From the job title

Employment type

Not established

Location as listed

TX, United States

Pay and work authorization

Stated pay

$122.4k–158.4k/yr AI reading of the posting

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established