Salesforce Developer

McBride Consulting Remote, US

Remote full time Checked today

Pay not stated

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About the role

This is a remote position.

McBride Consulting is supporting the New York State Department of Labor (NYS DOL) in maintaining, enhancing, and evolving its Salesforce instance supporting the Unemployment Insurance (UI) Call Center . The system relies on Salesforce Service Cloud to streamline call center operations and agent workflows.

Day-to-Day Responsibilities

Configure and customize the Salesforce Service Cloud environment to fulfill user stories defined during maintenance and enhancement sprints.

Build and maintain Apex, LWC, Flows, and calculated reports tailored to UI Call Center operational metrics.

Execute deployments across sandboxing and production environments using Copado .

Participate in warranty support, root-cause defect analysis, and bug remediation.

Lead knowledge transfer sessions and pairing opportunities with NYSDOL technical personnel to foster internal operational independence.

Requirements

Experience: Minimum of 3 years of hands-on Salesforce development and configuration experience, ideally within public sector or large enterprise service/call center environments.

Core Technology: Deep proficiency in Salesforce Service Cloud (Omni-Channel, Cases, Knowledge, Console view, Flows/Process Automation).

Development & Config: Hands-on experience with both declarative configuration (Flows, validation rules) and custom development (Apex, Lightning Web Components / LWC).

DevOps: Experience with Copado for version control, CI/CD, and deployment lifecycle management across Salesforce environments.

Reporting: Ability to build calculated reports, complex matrix/summary reports, and executive dashboards within Salesforce.

Collaboration: Strong communication skills to support warranty/transition activities and collaboratively onboard/upskill the NYSDOL technical team.

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Posting text as published by McBride Consulting.

The evidence behind this listing

Workplace: Remote Employer field
Seniority: Not established
Employment type: full time
Location as listed: Remote, US

Pay and work authorization

Stated pay: Not stated
Visa sponsorship: Not stated
Security clearance: Not established
Citizenship: Not established