Analyst - Ambulatory Access

About the role

POSITION SUMMARY :

The Analyst - Ambulatory Access provides analytic, operational, and system-level support for enterprise-wide healthcare scheduling initiatives to maximize patient care availability and streamline clinical workflows. This role operates under the general direction of the Director of Access Optimization. Through daily management of scheduling systems, workplans, and data analytics, this position directly drives operational efficiency, revenue cycle alignment, and patient satisfaction across all outpatient departments.

Position : Analyst

Department : Ambulatory Operations

Schedule : Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Project & Program Management: Develops, updates, and monitors complex project workplans, milestone tracking sheets, risk logs, and leadership status reports to ensure the execution, governance, and long-term sustainment of cross-functional ambulatory optimization initiatives (35% of time).

Provider Capacity & Template Optimization: Audits provider scheduling structures within the electronic health record system, executes change requests, and monitors utilization rates daily to maximize clinical capacity and align schedules with organizational standards (20% of time).

Scheduling, Referral Systems & Analytics: Analyzes daily referral work queues, extracts access performance metrics, and coordinates data-cleansing activities with clinical departments to ensure the accuracy of operational reports and patient lead-time tracking (20% of time).

Implementation & Sustainment Support: Coordinates post-implementation workflow reviews, documents operational feedback, and implements system adjustments during scheduled optimization cycles to transition newly launched clinical sites into steady-state operations (15% of time).

Epic & Cross-Functional Collaboration: Conducts system testing, documents user workflows, and coordinates system updates with the finance team to align scheduling practices with revenue cycle guidelines (10% of time).

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree in healthcare administration, business, analytics, or related field

Minimum two (2) years’ experience in ambulatory access, patient access, healthcare operations, or project coordination

Or equivalent combination of education and experience

PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”):

Experience in a large multi-specialty or academic/safety-net health system

Hands-on experience with Epic Cadence, Ambulatory, or Referrals

Experience supporting cross-functional initiatives or project management activities

Exposure to access performance improvement or workflow redesign initiatives

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”):

Epic certification in at least one application (or ability to obtain within 6 months)

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”):

Multiple Epic certifications preferred

PMP, CAPM, Lean, or similar project management training/certification preferred

KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter “N/A”):

Knowledge of ambulatory access workflows and provider capacity concepts

Strong organizational and project coordination skills

Ability to manage multiple concurrent workstreams and competing priorities

Strong problem-solving capabilities

Effective communication and stakeholder coordination skills

Ability to collaborate and coordinate deliverables across matrixed departmental teams Ability to translate complex work into structured plans and actionable tasks

Demonstrated ability to manage workplans, timelines, and multiple priorities

Strong analytical skills including Excel or BI tools

Primarily desk-based work with prolonged screen time. May require occasional early/late hours to support go-lives and stakeholder sessions; remote role with periodic on-site presence for design and training.

Compensation Range:

$53,000.00- $77,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Posting text as published by BMC Company.

The evidence behind this listing

Workplace

Remote Matched in posting text

Seniority

Not established

Employment type

full time

Location as listed

Remote, United States of America

Pay and work authorization

Stated pay

$53k–77k/yr AI reading of the posting

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established