Integrations Analyst

About the role

Integrations Analyst

Location: Remote, US-based

Reports to: Sr Director, Implementation

About AmplifyMD

There are thousands of small, rural, and underserved hospitals and medical facilities in the U.S. that don't, or can't, staff all clinical lines, especially non-procedure based services like neurology, psychiatry, ID, pulmonology, non-invasive cardiology, hematology/oncology, nephrology, etc. This can be for lack of volume, lack of funds, or both. This hurts both patients (by all too often requiring them to transfer from their home community or miss out on needed care) and the facilities themselves (by hitting their bottom line with the loss of $1000s in patient DRG fees and all ancillary downstream revenues from unnecessary transfers, or with costly and unnecessary readmissions from incorrect diagnoses).

AmplifyMD allows hospitals to bridge the specialty care access gap by solving all the logistical, technical, and legal hurdles to practicing specialty inpatient telemedicine. Through our simple yet powerful hardware-agnostic software platform partnered with our multi-specialty physician network, we are fixing the medical access issues hurting patients and hospitals around the country, bringing costs down, patient care & quality metrics up, and recapturing lost revenues and profits as we do it.

About the Role

The mission of the Integration Analyst is to create seamless, reliable, and scalable interoperability between the AmplifyMD platform and our clients’ Electronic Health Records (EHRs), imaging platforms, clinical communication systems, and operational workflows.

As a core member of the Customer Success organization, you will guide health systems through the technical implementation journey from post-sale onboarding through long-term partnership and optimization. You will serve as the primary technical advisor for integrations, ensuring deployments are delivered with a high standard of quality, security, and operational excellence.

This role combines technical execution, project leadership, customer partnership, and process innovation. You will own end-to-end integration delivery across multiple concurrent implementations, working closely with customer IT teams, clinical stakeholders, product engineering and customer success.

The ideal candidate is energized by solving complex interoperability challenges, building trusted relationships with healthcare organizations, and improving how technology supports clinical care delivery at scale.

What You’ll Do Here:

Client Implementations & Technical Leadership

Serve as the primary technical point of contact for customer implementations, delivering a consultative and white-glove experience throughout the deployment lifecycle

Lead end-to-end integration delivery for multiple concurrent customer deployments, from discovery and technical planning through validation, testing, go-live, and post-launch optimization

Partner closely with customer IT, clinical informatics, security, and operations teams to design integration strategies aligned with organizational workflows and goals

Drive proactive communication, risk management, issue resolution, and timeline coordination across internal and external stakeholders

Translate complex technical concepts into clear recommendations for both technical and non-technical audiences

Support escalation management and troubleshooting efforts during implementation and production support activities regarding system integrations

Healthcare Interoperability & Technical Execution

Design, configure, test, and validate integrations leveraging healthcare interoperability standards including FHIR, SMART on FHIR, HL7v2, DICOM, REST APIs, and secure file transfer protocols

Develop deep understanding of customer clinical workflows and map data effectively between health system systems and the AmplifyMD platform

Configure and validate integration workflows with major EHRs and clinical platforms including Epic, Oracle Health/Cerner, MEDITECH, athenahealth, imaging systems, and identity management systems

Support authentication, user provisioning, context sharing, scheduling, documentation, and clinical data exchange workflows

Troubleshoot integration issues across application, network, workflow, and interoperability layers

Collaborate with engineering teams to identify product enhancements, improve integration scalability, and reduce implementation complexity

Process Improvement & Operational Excellence

Continuously improve implementation methodologies, tooling, documentation, and operational processes to accelerate deployment timelines and improve customer outcomes

Create and maintain detailed integration documentation including interface specifications, workflow diagrams, testing plans, runbooks, and SOPs

Identify repeatable integration patterns and contribute to scalable implementation frameworks and reusable tooling

Help define and operationalize integration best practices as AmplifyMD continues to scale

Contribute to internal enablement efforts by sharing technical expertise, lessons learned, and implementation insights across teams

Cross-Functional Collaboration

Partner closely with Product Engineering to scope and prioritize new integration capabilities and platform enhancements

Provide customer-informed feedback that influences roadmap prioritization and interoperability strategy

Collaborate with Sales, Marketing, Customer Success, Implementation, Operations, and support teams to ensure successful customer outcomes and stakeholder satisfaction

Participate in strategic customer discussions related to interoperability, workflow optimization, and platform expansion

Meet specific KPIs as defined by leadership

Perform other duties, as requested and/or assigned.

We’d Love to Hear From You if You Have/Are:

5+ years of experience in healthcare integrations, interoperability, technical implementation, solutions engineering, or technical project management

Demonstrated experience as a confident, customer-facing representative, exercising excellent judgment in client communication, and adeptly framing both positive and negative responses to represent the company in the best possible light.

Proven experience managing complex, customer-facing technical implementations with multiple stakeholders and competing priorities

Experience working directly with health systems, provider organizations, or clinical operations teams

Technical Expertise

Strong hands-on experience with healthcare interoperability standards and protocols including:

FHIR and SMART on FHIR

HL7v2 messaging

RESTful APIs

DICOM workflows

SFTP and secure data exchange

Familiarity with authentication and identity standards such as OAuth2, SSO, and SAML

Ability to troubleshoot technical issues across APIs, interfaces, workflows, and infrastructure layers

Comfortable reading API documentation, validating payloads, and analyzing integration logs and workflows

Experience integrating with major EHR platforms such as Epic, Oracle Health/Cerner, MEDITECH, or athenahealth

Understanding of clinical workflows, provider documentation workflows, patient context sharing, scheduling, and operational healthcare systems

Familiarity with healthcare IT governance, security reviews, and compliance expectations within enterprise health systems

Ability to operate independently, prioritize effectively, and drive projects to completion with limited oversight

Education: Bachelor’s degree required

Analytical Thinking: Ability to apply multidisciplinary thinking to evaluate potential compliance or operational risks.

Technical Proficiency: Advanced competency with productivity tools (Google Suite, Slack, Word, Adobe, DocuSign).

Demonstrate a meticulous and relentless focus on accuracy, ensuring all work outputs and documentation are error-free.

Demonstrated experience meeting deadlines within high pressure environments. Experience in a high-growth technology startup, and demonstrated ability to thrive in a fast-paced, constantly changing work environment

Excellent written and verbal communication skills with both healthcare and non-healthcare audiences, with the ability to influence and communicate effectively with anyone

Must exercise diplomacy, discretion, judgment, flexibility in varying situations and must maintain confidentiality.

Thrive in a remote-first team that is geographically diverse.

Artificial Intelligence: You’ve already started integrating AI into your workflow to boost your productivity or solve complex problems more creatively

Are passionate about improving healthcare and quality patient outcomes through technology

Commitment, flexibility, and willingness to take ownership in delivering excellent customer service

Non-negotiable. Must understand the requirements for protecting Patient Health Information (PHI) and ensure the use of the platform remains compliant.

Understanding of, or willingness to learn, HIPAA and healthcare compliance requirements.

Ability to work both independently and collaboratively while managing multiple projects and navigate ambiguity with ease

Excellent problem solving skills, with an ability to recognize opportunities and develop ways of addressing them

Nice to have:

Experience with interface engines and integration platforms such as Mirth Connect, Corepoint, Rhapsody, Cloverleaf, or Redox

Experience supporting telehealth, virtual care, or clinical workflow platforms

Basic scripting or technical automation experience (JavaScript, SQL, etc.)

Experience working within startup or high-growth healthcare technology companies

Posting text as published by AmplifyMD.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

Not established

Employment type

full time

Location as listed

Remote, US

Pay and work authorization

Stated pay

$80k–90k/yr Employer field

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established