Cloud Operations Administrator III

About the role

The Cloud Operations Administrator III is responsible for supporting and managing the day-to-day operations of customer-hosted cloud environments. This role contributes to efficiency and optimization initiatives, mentors junior team members, and serves as an escalation point for cross-functional teams. The Cloud Operations Specialist III performs advanced tasks within the Jenzabar One ecosystem, including troubleshooting complex customer-reported issues and configuring cloud-hosted systems. Success in this role requires deep technical expertise, advanced knowledge across multiple technologies, and consistent application of industry best practices.

This is a 2nd shift EST working hours position.

Key Responsibilities

Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams

Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem

Participate in cross-functional collaboration with other business units to assist hosted customers

Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues

Help drive process improvement for business processes within Cloud Services, automation of tasks, etc.

Provide excellent customer support for cloud-related incidents

Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting

Support the Jenzabar One application stack

Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team

Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills

Facilitate development of documentation for standards, processes, knowledgebase articles, checklists, etc.

Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership

Qualifications

4-6 years experience in a cloud or systems administration role

Ability to work 2nd shift EST hours

Bachelor's Degree in Computer Science, IT, or related field, or equivalent practical experience

Advanced knowledge of cloud technologies, networking, automation tools, and security

Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)

Expert troubleshooting skills and the ability to solve complex cloud-related problems

Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirable

Ability to work independently and in a team

Ability to assist in onboarding and mentoring junior staff members under the direction of Cloud Services Leadership

Excellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholders

The pay range for this position is $66,000-$78,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.

Electronic Monitoring Notice:

Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.

Posting text as published by Jenzabar.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

Not established

Employment type

full time

Location as listed

Remote, US

Pay and work authorization

Stated pay

$66k–78k/yr Employer field

Visa sponsorship

Not offered

Security clearance

Not established

Citizenship

Not established