Customer Success Engineer

About the role

Resend is growing fast, and there are now over 4 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow, we have increased demand across all time zones and days of the week.

This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.

Read more about how we work, how we hire, and what we value here .

In this role, you will…

Be the front-line of customer requests

Debug, report, and ship scoped fixes for bugs and regressions

Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back

Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human

Create guides and examples that showcase what's possible with Resend

Proactively build relationships and identify potential papercuts for customers

Advocate for customer needs to the greater Resend team

You will be a great fit if you...

Love helping solve problems for developers

Can handle and perform under customer pressure

Have 3-5 years of technical support or success experience

You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount

Have experience improving email deliverability

What it means to join the team:

Honest and low-ego team

Autonomy to “just ship it”

Ownership of problems and solutions

100% remote team with flexible working schedules

Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

Comp: $120,000 - $140,000 USD, commensurate with location and experience

Learn more about how we work:

What is our vision for exceptional support

How we scale support

How we work

About Resend

We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.

Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →

Posting text as published by Resend.

The evidence behind this listing

Workplace

Remote Employer field

Seniority

Not established

Employment type

full time

Location as listed

Americas

Pay and work authorization

Stated pay

$120k–140k/yr AI reading of the posting

Visa sponsorship

Not stated

Security clearance

Not established

Citizenship

Not established